Product Director – Conversational AI Customer Service & Pharma Advisory
Confidential company · Munich · Hybrid · Posted May 14, 2026
Lead the development and strategy of AI-powered conversational products in customer service and pharma advisory for a leading e-pharmacy. Oversee teams and collaborate across engineering and data science to enhance chatbot, voice, and self-service experiences, improving efficiency and customer satisfaction at scale.
conversational AI
product strategy
team leadership
customer service
AI product development
workflow automation