Public summary
This is a one-year fixed-term customer support position in a Berlin-based insurance company offering remote or in-person work. The role focuses on guiding customers to the best insurance solutions via chat, email, and video calls without any sales incentives. Employees receive comprehensive training and use clear playbooks to manage policy purchases, claims, and cancellations. Benefits include a learning budget and home office setup allowance. Fluent business English is required, with German or Spanish language skills as a plus. The hiring process includes a case study and multiple video interviews.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Salary
EUR 28000.00 - 28000.00 year
Responsibilities
Respond to customer queries via chat and phone within guidelines, complete manual operational tasks such as policy purchases, cancellations, and claims submissions following documented steps, flag unclear or unusual cases to senior staff promptly, support multiple insurance verticals, build product and insurance knowledge over time, and ensure timely responses to customer requests.
Qualifications
Strong customer service instincts, fluent in Business English, comfortable with repetitive detail-oriented tasks, ability to follow instructions and established processes, good interpersonal and communication skills. Experience in customer support or insurance, fluency in German or Spanish, and personal expatriate experience are beneficial but not mandatory.