Public summary
Join a growing fintech company in Berlin as a Spanish-speaking Customer Service Representative. Help Spanish-speaking customers navigate financial situations using empathy and clarity. This role involves handling inquiries via multiple channels, documenting interactions in CRM systems, collaborating across teams, and utilizing AI tools to ensure service quality. Applicants should be fluent in Spanish and English, experienced in customer service, and comfortable with digital platforms. The position offers a hybrid work model in Berlin, competitive salary based on experience, flexible hours, a supportive multicultural team, and opportunities for personal development.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- Unclear
- Detected job language
- English
Salary
EUR 32000.00 - 44500.00 year
Responsibilities
Handle incoming customer inquiries in Spanish via multiple communication channels; provide accurate account and process information; document all interactions in CRM systems; collaborate with colleagues and other departments to resolve issues; identify recurring problems and contribute to service improvement; use AI-enabled tools and internal platforms to maintain high service standards; ensure compliance with company policies and data protection regulations.
Qualifications
Fluency in Spanish and English at a professional level; experience in customer service or support roles; clear and empathetic communication skills; strong interpersonal and organizational skills; comfortable using digital tools, AI-assisted platforms, and CRM systems such as Zendesk; collaborative team player; preferred but not required: background in collections or financial services, and knowledge of additional languages such as Italian or German.