Public summary
Join a dynamic cybersecurity software company as an Onboarding Manager responsible for delivering exceptional onboarding experiences to new customers. You will manage onboarding projects focusing on cybersecurity and cyber threat intelligence use cases, ensuring smooth transitions from sales through adoption. The role involves creating and executing onboarding plans, coordinating internal teams, conducting training and demos, troubleshooting technical issues, and gathering customer feedback to improve products and processes. Collaboration across Sales, Customer Success, Product, and Engineering teams is essential. This position requires 3+ years of experience in cybersecurity or CTI, strong communication and project management skills, and fluency in English. Based in Munich with a hybrid work model and up to 50% travel.
Location and work setup
- Location
- Munich
- Remote status
- Hybrid
- German requirement signal
- Unclear
- Detected job language
- English
Responsibilities
Manage onboarding projects for new customers, focusing on cybersecurity and CTI use cases; conduct onboarding meetings, workshops, and training sessions; understand customer business processes and deployment goals; develop and track project plans and milestones; manage communication internally and externally; educate customers on product features and best practices to accelerate adoption; identify and mitigate onboarding risks; troubleshoot technical issues in cooperation with Product, Engineering, and Support teams; collect customer feedback to enhance onboarding and product quality; maintain strong customer relationships and ensure smooth hand-offs from Sales to Customer Success.
Qualifications
Minimum 3 years experience in cybersecurity or Cyber Threat Intelligence; strong communication and presentation skills; project management experience with goal-oriented mindset; ability to de-escalate support requests and maintain constructive customer relations; technical aptitude to configure SaaS solutions and provide recommendations; experience in customer onboarding, service, support, account management, or customer success is a plus; fluent in English required, additional languages such as German or Spanish advantageous.