Public summary
Join a dynamic team based in Munich as a Junior Voice of the Customer Manager. In this role, you will manage and respond to customer product reviews, analyze feedback and sales data to identify trends and issues, and collaborate with Product and Quality teams to improve the overall customer experience. The position requires strong analytical skills, a customer-centric approach, and excellent communication abilities. Fluency in English is required; German is a plus but not mandatory. This permanent role offers a vibrant, international work environment with opportunities for personal growth and impact within a leading European e-commerce company focused on home and living products.
Location and work setup
- Location
- Munich
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Manage customer product reviews and respond thoughtfully; analyze customer reviews, support tickets, and sales data to identify recurring product issues and customer experience trends; collaborate with Product and Quality teams to translate customer insights into actionable improvement initiatives; monitor key voice of customer metrics and share feedback with stakeholders.
Qualifications
First working experience in customer experience, VOC, data or product analysis, or customer support; strong analytical skills; excellent written communication and stakeholder collaboration abilities; customer-first mindset with empathy and curiosity; solution-oriented approach focused on root cause analysis and measuring impact; fluent in English with knowledge of German or other European languages as a plus.