Public summary
A Berlin-based technology startup is seeking a Head of Customer Success to lead their customer success team. The role involves developing and executing customer success strategies, managing a team of Customer Success Managers, and fostering strong customer relationships to ensure satisfaction, retention, and growth within a fast-paced startup environment. The company offers flexible working hours, hybrid work, career development opportunities, and a diverse international team.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Develop and implement comprehensive customer success strategies aligned with company growth objectives. Define and track customer success metrics and KPIs. Lead and manage a team of Customer Success Managers, including setting goals, coaching, and promoting a customer-centric culture. Build and maintain relationships with key customers, address challenges proactively, and execute retention plans to reduce churn. Oversee onboarding processes and ensure timely resolution of customer issues and escalations.
Qualifications
Bachelor's degree in business, marketing, or related field (Master's preferred). Minimum 5 years of experience in customer success, account management, technical sales, or related roles with proven success in customer satisfaction and retention. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal abilities. Strategic thinking and experience with customer success software tools. Adaptability to a fast-paced startup environment and a customer-centric mindset.