Public summary
Join a leading European vacation rental platform as a Guest Relations Specialist delivering exceptional customer service to travelers worldwide. Work remotely with international teams to improve guest experiences across multiple communication channels including Email, WhatsApp, and Chat. Excellent English skills required; additional languages are a plus. Benefit from a supportive, innovative environment offering flexible work, visa sponsorship for Germany, AI tools integration, ongoing learning and development opportunities, and comprehensive wellbeing and mobility perks.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide outstanding customer experiences via Email, WhatsApp, and Chat platforms. Learn company products and tools during onboarding. Suggest improvements and leverage AI tools to optimize workflows and guest satisfaction. Resolve customer issues efficiently and take ownership of process improvements after initial months in the role.
Qualifications
Strong English communication skills; knowledge of additional languages such as German, Spanish, Italian, or French is advantageous. Passion for delivering excellent guest experiences. Empathy, strong interpersonal and communication abilities. Proactive attitude and eagerness to learn and innovate. Previous experience in the travel industry is beneficial but not mandatory.