Public summary
A Berlin-based fintech company is seeking a French-speaking Customer Service Representative to join their team. The role involves handling inquiries from French-speaking clients using digital and AI-assisted tools, providing clear account information, documenting interactions, and collaborating with teams to resolve issues. Applicants must be fluent in French and English, possess experience in customer service with CRM systems such as Zendesk, and be located permanently in Berlin for a hybrid work model. The company offers competitive salaries, flexible work hours, and opportunities for personal development in an international, diverse team, with a focus on respectful communication and customer-centric service.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Salary
EUR 32000.00 - 44500.00 year
Responsibilities
Handle incoming French-language inquiries from clients, consumers, and third parties via multiple communication channels; provide clear and accurate information about accounts and processes; document customer interactions in CRM; collaborate with colleagues to resolve issues efficiently; identify recurring issues and suggest improvements; use AI-enabled tools to maintain service quality; ensure compliance with company policies and regulations.
Qualifications
Fluent French and English in written and spoken form; experience in customer service or support roles; strong, empathetic communication and interpersonal skills; familiarity with digital tools and AI-assisted platforms; experience with ticketing and CRM systems such as Zendesk; strong organizational skills; team-oriented approach. Additional languages such as Italian, Spanish, or German and experience in collections or financial services are beneficial.