Jobs / Summary

French-Speaking Customer Advocate

Confidential company · Berlin · Posted Jun 9, 2026

Public summary

Join a leading Legal Tech company focused on consumer rights in air passenger issues, traffic, and labor law. This role involves being the main point of contact for French customers, working closely with airlines, legal partners, and internal teams. The position supports case assessment, legal evaluations, and operational improvements within a growing international team headquartered in Berlin with hybrid work options.

Location and work setup

Location
Berlin
Remote status
Hybrid
German requirement signal
No German Required Detected
Detected job language
English

Responsibilities

Serve as the primary contact for French-speaking customers, guiding them through their case journey; communicate with airlines, external lawyers, and partner law firms; assess incoming cases and assist in legal evaluations; propose improvements for operational processes; support cross-functional projects to enhance services.

Qualifications

Fluent French (C2 level) and very good English skills; strong interest in consumer protection; excellent communication skills; ability to work independently and reliably; highly self-motivated with effective multitasking abilities; German language skills are a plus but not required.

Skills

French (C2 level) English Customer Support Case Management Communication Skills Operational Process Improvement Project Support Consumer Protection Knowledge Independent Working Multitasking