Public summary
A leading global ICT company seeks a Technical Support Engineer for Smart Photovoltaic (PV) systems based in Düsseldorf, Germany. The role involves installation and commissioning training, troubleshooting faulty equipment, preventive maintenance, and supporting service strategy development. Candidates should have knowledge of mechanical principles, electronics, AC/DC power distribution, and strong skills in troubleshooting, schematics reading, communication, and teamwork. Excellent English negotiation skills are required. The company offers a competitive salary package and professional development opportunities across Europe. Eligibility to work and live in Germany is required.
Location and work setup
- Location
- Dusseldorf
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide training on installation and commissioning of Huawei photovoltaic equipment to customers and installers to ensure safe and reliable installation. Perform troubleshooting remotely or onsite to diagnose and repair malfunctioning equipment. Conduct preventive maintenance including performance testing, alarm review, cable reliability checks, and log exports. Collect and analyze customer service requirements and support inverter industry service strategies in various countries.
Qualifications
High school education or above, preferably in electrical engineering or related field. Strong understanding of mechanical principles, electronics, and AC/DC power distribution. Demonstrated ability to troubleshoot electrical and electronic circuits and interpret schematics and mechanical drawings. Familiarity with after-sales service processes. Excellent communication skills, teamwork spirit, high professionalism, ability to work under pressure, strong execution and learning capabilities. Ability to configure and repair communication hardware and software. Fluent English at negotiation level. Must be eligible to work and live in Germany.