Public summary
This role supports the Customer Care team in delivering initiatives and projects, providing administrative, analytical, and coordination assistance. Responsibilities include project tracking, data analysis, documentation management, stakeholder communication, and process improvement to enhance customer experience and team effectiveness. The position requires business-fluent English, strong organizational and communication skills, proficiency in Microsoft Office and AI tools, and the candidate must be a university student located near Bonn, Germany. The position offers flexible hybrid work, approximately 20 hours per week, and pays 14 EUR gross per hour for a 12-month duration.
Location and work setup
- Location
- Bonn
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Salary
EUR 14.00 - 14.00 hour
Responsibilities
Support planning, coordination, and tracking of Customer Care initiatives; assist with project documentation and follow-up; contribute to customer-focused approaches; coordinate with internal stakeholders; prepare meeting notes and track actions; conduct customer data analysis using AI tools; assist in research, reporting, and documentation preparation; support process development and improvement; prepare presentations and communication materials; support workshops, trainings, and meetings.
Qualifications
Currently enrolled university student; structured, proactive, and eager to learn; strong organizational, communication, and stakeholder management skills; customer-oriented with interest in customer experience; interested in project coordination and continuous improvement; solution-driven, able to work independently and collaboratively; comfortable in international, cross-functional teams; excellent Microsoft Office skills especially PowerPoint, Excel, Outlook; familiarity with AI tools (e.g., Microsoft Copilot); business-fluent English (Chinese, French, or Spanish is a plus); residing near Bonn and committed to organizational mission and values.