Public summary
Seeking a remote Travel Support Associate to assist clients with travel planning and preparation, providing guidance and support through multiple communication channels. Role includes reviewing travel plans, clarifying trip details, addressing inquiries, and ensuring a smooth travel experience.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate with clients via email, phone, and messaging to provide travel support and guidance. Review and confirm travel plans and trip details. Provide clear information about destinations, travel guidelines, and company procedures. Follow up with travelers before departure to ensure preparedness. Address questions and escalate complex issues professionally.
Qualifications
Strong communication and customer service skills required. Experience in customer support or hospitality is helpful but not mandatory. Must be organized with attention to detail, comfortable using digital tools, and have an interest in travel and assisting customers in trip planning.