Public summary
Join a private members' club and hotel located in the heart of a major city. This role involves welcoming and registering members and guests, handling reception duties including phone calls for reservations and inquiries, managing coat check services, and ensuring a hospitable environment. Additional responsibilities include supporting guest-related concerns, performing guest list duties, building relationships with members, and maintaining a clean and safe reception area. Benefits include volunteer days, membership perks, wellness and entertainment opportunities, and product discounts.
Location and work setup
- Location
- Berlin
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Welcome members and guests warmly, handle high-volume phone lines for reservations and inquiries, maintain reception area cleanliness and safety, manage guest lists and coat check services, support and resolve guest concerns in real-time, communicate feedback to management, and contribute to a positive atmosphere. Perform other duties to support daily operations of the club and hotel.
Qualifications
Strong customer service and hospitality skills, ability to multitask and handle administrative duties, excellent communication skills, problem-solving abilities, ability to build relationships with diverse clientele, comfortable handling phone communications, and a professional and approachable demeanor. Previous experience in hospitality or reception roles is advantageous.