Public summary
Join an innovative FinTech company in Berlin as an Italian-speaking Customer Service Representative. The role involves handling Italian-language customer inquiries related to debt collection, using AI-powered tools, and providing empathetic and clear communication to clients navigating financial situations. The position offers a hybrid working model based in Berlin, competitive salary depending on experience, flexible working hours, and development opportunities within a diverse international team.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Salary
EUR 32000.00 - 44500.00 YEAR
Responsibilities
Handle incoming inquiries from clients, consumers, and third parties in Italian across multiple communication channels; provide clear, accurate information about accounts and ongoing processes; document all customer interactions in the CRM system; collaborate with colleagues and departments to resolve customer issues efficiently; identify recurring issues and contribute to service improvement; use AI-enabled tools and internal platforms to maintain service quality; ensure full compliance with company policies, data protection, and regulations.
Qualifications
Fluent Italian and English (written and spoken) at professional level; experience in customer service or support roles; clear and empathetic communication skills; comfort using digital and AI-assisted tools; experience with ticketing or CRM systems such as Zendesk; strong organizational skills and attention to detail; team-oriented approach; additional language skills (Spanish or German) and background in collections, debt recovery, or financial services are beneficial.