Public summary
Seeking a Guest Service Agent to manage guest check-ins, check-outs, room assignments, and billing processes at a hospitality establishment. Responsibilities include providing excellent customer service, coordinating with housekeeping, handling payments securely, operating the switchboard, and ensuring guest satisfaction throughout their stay. The role requires excellent communication skills and the ability to maintain professionalism and confidentiality at all times. This opportunity is within a culturally diverse and inclusive international hotel environment.
Location and work setup
- Location
- Berlin
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Process guest check-ins and check-outs, assign rooms, manage room changes and late check-outs. Secure payments and reissue room keys as needed. Verify billing accuracy and communicate with relevant staff regarding guest status and room availability. Provide guests with information and directions, answer and record calls, handle requests and concerns, and arrange guest transportation. Maintain cash float, process various payment types, and report any security issues. Uphold company policies, maintain professional appearance, ensure safety standards, and support team goals. Perform other reasonable duties assigned by supervisors.
Qualifications
High school diploma or equivalent (G.E.D.). No prior related work or supervisory experience required. Must be able to stand, sit, or walk for extended periods and handle objects up to 10 pounds without assistance. Excellent communication and interpersonal skills are essential. Commitment to delivering quality customer service and working effectively in a team environment.