Public summary
A global tech company is seeking a Customer Support Engineer to assist customers using cutting-edge digital experience platforms. The role involves troubleshooting, providing API integration support, working closely with customer developers, and escalating issues when necessary. Candidates should have 2+ years of support experience, software development exposure, strong English skills, and an empathetic, customer-centered approach. The company values diversity, offers stock options, family benefits, paid time off, education budget, wellbeing stipend, and equipment allowances for hybrid or remote working.
Responsibilities
Provide ticket-based assistance to customers to identify, research, troubleshoot, and resolve issues related to digital experience platform integrations. Work directly with developers to support scaling and integration projects. Escalate complex issues to Engineering teams. Collaborate in a diverse, agile environment to enhance customer satisfaction and internal processes.
Qualifications
Minimum 2 years experience in customer support or related processes. Experience with APIs and SaaS integrations. Software troubleshooting skills in at least one supported programming language (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift). Understanding of web and mobile app development and common UNIX command-line tools. Agile/Scrum environment experience. Strong problem-solving, communication, and interpersonal skills. Fluent in English. Customer-oriented mindset with experience working in global teams.