Public summary
A tech start-up based in Cologne, specializing in AI-driven solutions to reduce food waste, seeks a Customer Success Manager to independently manage a customer portfolio focusing on the UK market. The role involves onboarding new customers, providing support via phone, email, and video calls, collaborating with marketing and sales teams, analyzing customer usage to identify optimization opportunities, and maintaining long-term customer relationships. This position offers remote work within Germany or at a shared office in Cologne and includes a fixed annual salary with a variable bonus component.
Location and work setup
- Location
- North Rhine-Westphalia, Cologne
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Salary
EUR 45000.00 - 50000.00 YEAR
Responsibilities
Independently manage a portfolio of customers, supporting them throughout projects. Onboard new customers and build trusting relationships. Handle customer inquiries via phone, email, and video calls. Collaborate closely with marketing and sales teams. Analyze customer requirements and usage regularly to identify optimization potential. Maintain regular communication to strengthen long-term customer loyalty. Ensure high customer satisfaction through proactive, solution-oriented support.
Qualifications
Completed commercial training, degree, or comparable qualification. Excellent communicator with a strong command of English at C2 level, preferably with business experience. Familiarity with the UK market and cultural context is advantageous. Service-oriented, confident presenter, self-assured and competent demeanor. Team player with a proactive, resilient, and flexible attitude. Open-minded, empathetic, and a quick learner. Proficient in MS Office, CRM software, and ticketing systems.