Public summary
Seeking an experienced Customer Service Representative to support a major semiconductor market customer. Responsibilities include preparing quotations, managing orders and deadlines, coordinating with internal departments, handling special orders, processing returns and complaints, issuing invoices, and maintaining master data in SAP SD. The role requires commercial training or equivalent degree, several years in order management within manufacturing, strong command of English, excellent organizational skills, customer orientation, and proficiency in MS Office and SAP.
Responsibilities
Provide commercial support to a key semiconductor customer; prepare quotations from sales specifications; independently process orders and track deadlines; coordinate with internal teams and customers; handle special orders such as quantity contracts and customer-provided materials; manage returns and complaints including credit and debit notes; create and send invoices; maintain customer and material master data in SAP SD.
Qualifications
Completed commercial training or university degree (FH); several years of order management experience in a manufacturing-oriented environment; good written and spoken English skills; strong customer focus, team spirit, and organizational talent; good process understanding and analytical skills; excellent knowledge of MS Outlook, Word, Excel, and SAP R/3.