Public summary
Seeking an experienced CRM Platform Specialist to manage and optimize the Salesforce environment and related SaaS applications within a humanitarian NGO setting in Germany. The role involves administration, implementation, stakeholder coordination, and continuous improvement of business-critical global platforms to support operational effectiveness without requiring German language skills. Candidates should have strong Salesforce expertise and ITIL service management experience.
Location and work setup
- Location
- Hamburg
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Own and lead end-to-end Salesforce platform administration including configuration, user management, automation, data models, and integrations. Drive implementation and release cycles, manage ITIL processes like incidents, problems, changes, and service requests. Enhance system performance, reliability, and user experience. Manage related SaaS platforms with focus on governance, support, maintenance, and alignment with business operations. Coordinate with stakeholders, vendors, and IT colleagues to ensure scalable and secure service delivery. Provide user support, training, and documentation. Ensure compliance with safeguarding and data protection standards.
Qualifications
Bachelor's degree in IT, Computer Science, Information Systems or related field. Minimum 5 years Salesforce administration and configuration experience. Relevant Salesforce Administration and Platform Management certifications highly desirable. ITIL, Agile, or service management certifications advantageous. Strong knowledge of Salesforce roles, profiles, permission sets, flows, automation, and data models. Experience with ITIL service management practices and SaaS platform support. Excellent communication skills in English; additional languages (Dutch, French, Spanish or Arabic) are a plus. Experience in NGO or international development organizations preferred.