Public summary
Seeking a Catering Manager to coordinate and organize all onboard catering services within an aviation operations center. This role involves close collaboration with customers, sales, operations, crew, and external catering providers to ensure dietary requirements, customer preferences, and contractual obligations are met. Responsibilities include managing catering information for flight crews, adapting quickly to operational changes, handling complaints, and supporting service quality improvements. The position requires strong organizational and communication skills, the ability to work under time pressure, and experience in aviation, hospitality, or premium customer service is advantageous. Opportunity to work in a dynamic, innovative company with professional growth prospects and attractive benefits.
Location and work setup
- Location
- Hamburg
- Remote status
- On-site
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Organize and coordinate onboard catering in alignment with customers, sales, operations, crew, and external providers; ensure accurate communication of customer preferences, special requests, allergies, dietary needs, and contractual arrangements; provide flight crews with catering information prior to flights; respond promptly to last-minute operational changes such as flight diversions, schedule updates, or additional passengers; handle catering-related complaints and coordinate corrective measures; support continuous improvement of service quality through attention to detail and effective communication.
Qualifications
Strong organizational skills and high service orientation with keen attention to detail; ability to remain calm and efficient under time pressure; excellent professional communication skills with customers, brokers, crews, internal teams, and external vendors; experience in aviation, hospitality, catering, or premium customer service is a plus; reliable, solution-oriented, committed to maintaining high-quality customer experiences.