Public summary
Seeking a motivated Business Client Services Manager to join a leading international fintech company in Frankfurt. The role involves delivering excellent client support, managing client inquiries, onboarding new clients, conducting system training, and improving workflows. The position offers opportunities for growth, learning, and working in a diverse, multinational environment with flexible work options and a competitive salary package. Candidates should have a university degree, relevant experience in client services, strong communication and analytical skills, and excellent English proficiency.
Location and work setup
- Location
- Frankfurt
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide excellent service to new and existing clients; manage, resolve, and escalate client requests; ensure smooth client onboarding; build and maintain key client relationships; conduct client system trainings; maintain and improve workflows and processes; take ownership of various projects including product development and regulatory compliance; participate in quality assurance testing; advise internal teams on client-related matters; keep up-to-date with company products and services.
Qualifications
University graduate with strong academic record; relevant prior experience in client services or similar field; excellent analytical, problem-solving, and communication skills; high integrity and conscientiousness; adaptable to dynamic environments; very good verbal and written English skills; proficiency in MS Office; additional languages are a plus.