Public summary
Lead and develop banking center operations with responsibility for process efficiency, compliance, security, and customer financial needs. Manage team performance, risk, and business development activities while maintaining strong service delivery and community relations. Oversee cash management, ensure regulatory compliance, and lead associate training and development, fostering a diverse and inclusive workplace. Requires experience in banking supervision, leadership, risk management, and customer service, with ability to influence and collaborate across teams.
Location and work setup
- Location
- Ramstein-Miesenbach
- Remote status
- On-site
- German requirement signal
- Unclear
- Detected job language
- English
Responsibilities
Lead and oversee branch associates and operations to ensure efficient, compliant, and secure banking processes. Manage risk, cash limits, and regulatory reporting including AML and KYC compliance. Maximize ATM usage and maintain professional site appearance. Handle customer complaints and participate in community relations. Conduct operational reviews and associate coaching. Ensure associate health and safety, perform secured area inspections, and meet operational performance goals. Drive service delivery excellence and business development to meet deposit and credit targets. Manage associate training, recruitment, performance reviews, and disciplinary actions. Promote diversity, equity, and inclusion.
Qualifications
Minimum three years banking supervisory experience with team leadership and coaching. Associate degree in business or finance or equivalent experience. Five years sales or customer service experience. Strong interpersonal, organizational, decision-making, and communication skills. Knowledge of banking operations, human resources, and regulations. Proficiency in Microsoft Office. Ability to manage change and work extended hours as needed. Preferred bachelor's degree and current banking center management experience.