Public summary
Join a leading global software company specializing in AI, cloud, and digital solutions to deliver extraordinary customer experiences. The role involves strategic partnership in AI initiatives, designing and launching conversational AI agents, and bridging technical and business teams to optimize AI product outcomes. This position offers collaboration with product and engineering teams and development of expertise in AI strategy and customer operations.
Location and work setup
- Location
- Germany - Remote
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Operate at the intersection of AI product strategy, pre-sales, and customer success. Collaborate with product managers, engineers, and go-to-market teams to define, develop, and launch conversational AI agents that manage high volumes of customer interactions. Translate business requirements into high-performing AI solutions. Lead multiple concurrent complex AI projects with high visibility. Bridge gaps between technical teams and business stakeholders throughout development. Shape conversational AI behavior based on design, product intuition, and performance data. Identify and implement data-driven improvements to enhance both customer outcomes and internal decision-making.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience. MBA or similar combination of technology and business experience is advantageous. Proven ability to manage multiple high-stakes projects simultaneously. Experience leading cross-functional teams in demanding environments. Strong understanding of software development, product management, and engineering workflows. Technical depth sufficient to collaborate effectively with engineers and product managers. Familiarity with conversational design principles and customer experience strategies. Practical experience deploying scalable AI solutions. Skilled in using performance data to drive improvements. Excellent written and verbal communication skills, able to simplify complex technical concepts for non-technical audiences. Strong critical thinking, comfort with ambiguity, and effective stakeholder alignment skills.