Public summary
Seeking a remote Travel Care Representative to assist travelers before, during, and after trips by providing friendly, supportive communication and coordinating travel arrangements. This role involves guiding clients via multiple communication platforms, reviewing travel details, following up proactively, and escalating issues when needed. Ideal candidates are organized, patient communicators interested in travel, with customer service experience preferred but not required. The position offers flexible hours, training, growth opportunities, travel industry perks, and a collaborative team environment.
Location and work setup
- Location
- Munich
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate with clients via email, phone, and messaging platforms to provide guidance and support; Review itineraries, confirm travel details, and assist with minor updates or requests; Share accurate information about destinations, travel requirements, and agency procedures; Proactively follow up with travelers prior to departure to ensure readiness; Handle concerns calmly and escalate complex issues when necessary.
Qualifications
Strong communication skills with a helpful and patient attitude; Customer service experience preferred, but not required; Organized and dependable with strong attention to detail; Comfortable learning and using online tools and systems; Interest in travel and delivering positive client experiences.