Public summary
Seeking a remote Travel Care Representative to provide helpful support and coordinate travel details for clients before, during, and after their trips. This role involves communicating via email and phone, assisting clients with itineraries and travel information, and ensuring positive experiences throughout their journeys. Flexible hours, training, and growth opportunities are provided in a collaborative environment.
Location and work setup
- Location
- Cologne
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate proactively with travelers via multiple channels to offer guidance and support. Review and confirm travel itineraries. Provide accurate information on travel requirements and agency procedures. Follow up before departure to ensure clients are prepared. Handle concerns calmly and escalate issues as needed.
Qualifications
Strong communication skills with a friendly, patient attitude. Customer service experience preferred but not mandatory. Organized, dependable, and attentive to detail. Comfortable learning and using online systems. Interest in travel and delivering excellent client experiences.