Public summary
Seeking a Virtual Travel Assistance Agent to support clients with their travel plans remotely. The role involves responding to traveler inquiries via multiple platforms, assisting with travel preparations, providing destination information, and addressing client concerns professionally. The position offers flexible remote work with training, growth opportunities, and travel-related benefits.
Location and work setup
- Location
- Cologne
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Respond to traveler inquiries through email, phone, and messaging platforms; assist with reviewing travel plans and confirming trip details; provide information on destinations, travel guidelines, and company procedures; check in with clients prior to departure to ensure preparedness; address client concerns professionally and escalate complex issues as needed.
Qualifications
Friendly and professional communication style; customer service experience advantageous but not required; strong organizational skills and attention to detail; comfortable using digital tools and online platforms; interest in travel and assisting travelers.