Public summary
Seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey remotely. Responsibilities include responding to traveler inquiries via email, phone, and messaging, assisting with travel plan reviews, providing destination and travel guideline information, checking in with clients before departure, and addressing concerns professionally. The ideal candidate is friendly, organized, comfortable with digital tools, and interested in travel. The role offers remote work, flexible scheduling, training, growth opportunities, travel benefits, and a collaborative team environment.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Respond to traveler inquiries through email, phone, and messaging platforms; assist with reviewing travel plans and confirming trip details; provide information on destinations, travel guidelines, and company procedures; check in with clients prior to departure; address concerns promptly and escalate complex issues as needed.
Qualifications
Friendly and professional communication style; customer service experience is helpful but not required; strong organizational skills and attention to detail; comfortable using digital tools and online platforms; interest in travel and assisting others with their plans.