Public summary
Seeking a Travel Customer Representative to support clients throughout their travel journey by handling inquiries, bookings, changes, and providing exceptional service remotely. This role involves responding via email, phone, and messaging, resolving issues, and ensuring client satisfaction. Candidates should have strong customer service experience, preferably in travel or hospitality, excellent communication skills, and be comfortable with technology. The position offers 100% remote work, flexible scheduling, opportunities for growth, travel perks, and a supportive team environment.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Respond promptly to client inquiries through various communication channels; assist with travel bookings, changes, cancellations, and special requests; provide accurate and detailed travel information; follow up to confirm trip details and ensure client satisfaction; handle complaints with empathy and problem-solving skills.
Qualifications
Excellent verbal and written communication skills; experience in customer service, preferably in travel or hospitality; organized, dependable, proactive with high attention to detail; comfortable using technology and booking platforms; passion for travel and helping others create memorable experiences.