Public summary
Seeking a Travel Customer Representative to provide assistance throughout clients' travel experience, from initial inquiry to return. The role involves customer support via multiple channels, managing reservations, providing travel information, and ensuring customer satisfaction. Remote position with flexible schedule and training provided, with opportunities for growth in the travel industry.
Location and work setup
- Location
- Berlin
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Assist clients via email, phone, and messaging platforms with general travel questions and guidance; help confirm reservations, review itineraries, and support minor changes or requests; provide clear information about destinations, documentation, and travel policies; follow up with travelers before departure to ensure preparedness; escalate complex issues while maintaining positive client experience.
Qualifications
Friendly and patient communicator with customer service experience preferred; organized and dependable with good attention to detail; comfortable using online tools and communication platforms; interest in travel and delivering positive client experiences.