Public summary
Seeking a Travel Customer Representative to provide supportive assistance to clients throughout their travel experience, from initial inquiry to post-trip follow-up. The role involves helping clients with reservations, itineraries, and travel information via email, phone, and messaging platforms, ensuring a positive and well-informed customer journey in a remote, flexible position.
Location and work setup
- Location
- Frankfurt
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Assist clients via multiple communication channels with travel questions and guidance; confirm reservations and review travel itineraries; provide clear destination and policy information; follow up before departure to ensure traveler preparedness; escalate complex issues appropriately while maintaining positive client experience.
Qualifications
Friendly, patient communicator with customer service experience preferred; organized and dependable with strong attention to detail; comfortable using online tools, apps, and communication platforms; interest in travel and client satisfaction.