Public summary
Contract opportunity for a Technical Writer with expertise in card issuing and payment processing to create and maintain API documentation and service guides. Role involves collaborating with product teams, auditing and enhancing existing documentation, and applying AI tools to improve content quality and efficiency. Ideal for a professional familiar with card scheme rules and technical payments workflows, seeking a role with potential extension and strategic growth opportunities in knowledge management and AI-driven support.
Responsibilities
Lead the creation, audit, and maintenance of card issuing and payment processing documentation including API guides, service descriptions, release notes, and integration guides. Collaborate with Product Managers and Engineers to translate complex workflows into clear content. Use AI-assisted tools to enhance documentation efficiency. Identify and implement improvements for developer and customer experience. Monitor documentation usage to optimize content, and contribute to developing AI-driven knowledge management and support tools.
Qualifications
Proven experience as a Technical Writer in payments or card processing industry with deep understanding of Visa and Mastercard scheme rules. Skilled in API documentation and using platforms like Confluence and Git. Excellent writing and communication abilities, with capacity to simplify complex technical information. Experience or interest in leveraging generative AI tools for documentation. Ability to work independently and drive documentation projects from inception to delivery.