Public summary
Join a Munich-based pioneering company revolutionizing autonomous food production using robotics and AI. As a Technical Operations Manager, you will manage incident resolution between onsite operators and support teams, ensure uptime of autonomous kitchens, and maintain workflows and documentation. This role offers flexible shift coverage, collaboration with engineering and operations teams, and opportunities for personal development in an innovative environment.
Location and work setup
- Location
- Munich
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Manage incidents from first report to resolution with onsite operators and 3rd-level support, escalate recurrent issues to hardware and software teams, maintain and improve incident workflows in Jira, build automated workflows for faster incident handling, maintain process documentation and troubleshooting guides, flag process gaps, and provide flexible shift coverage within operating hours.
Qualifications
Strong communication and people skills with an empathetic mindset; experience in remote technical support for software or hardware in critical environments; hands-on experience managing Jira projects and incident workflows; ability to make quick decisions and work independently; willingness to be based in or relocate to Munich and cover shifts Monday–Saturday within specified hours. Preferred qualifications include experience with tools like Intercom, Slack, n8n, Make.com, Zapier and background in robotics, automation, or industrial/technical operations.