Public summary
Join a dynamic FinTech company as a Team Lead Client Service in Germany, leading a client-facing team within a digital investment and banking platform. Drive team performance, manage operational goals, and enhance client service quality through data-driven strategies and coaching. The role involves collaborating with various departments, handling stakeholder communication during incidents, and implementing continuous improvements to the client experience. Fluency in English is required, with additional languages such as German or Italian considered a plus. The company offers a supportive international work environment, relocation support, career development opportunities, and various employee benefits including flexible work arrangements and wellness programs.
Location and work setup
- Location
- Munich
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Lead and manage a client service team throughout their lifecycle including hiring, onboarding, development, and performance reviews. Drive daily operational performance by setting transparent goals based on KPIs and conducting root-cause analyses. Own service quality with collaboration on coaching and feedback initiatives. Translate client feedback into process improvements and manage communication with stakeholders during incidents to ensure alignment.
Qualifications
Proven experience in leadership or senior operational roles in client-facing environments, preferably in financial services, FinTech, or banking. Strong analytical skills with ability to interpret data and develop actionable strategies. Empathetic and performance-driven leadership style with experience in motivating teams, conducting reviews, and retaining talent. Ability to drive continuous improvement and quality ownership. Fluent in English; knowledge of German or Italian is advantageous.