Public summary
Join a dynamic and growing tech company as a Support Engineer, serving as the first point of contact for IT infrastructure and employee technology support across global offices. Responsibilities include resolving IT requests, managing device lifecycle including procurement and troubleshooting, supporting collaboration and Atlassian tools, maintaining IT documentation, and collaborating across distributed teams. Ideal candidates have 2-4 years experience in IT support, strong knowledge of Microsoft cloud and collaboration tools, Atlassian tool administration, and excellent communication skills for non-technical users. Opportunities include remote work flexibility, travel perks, and comprehensive learning and development support.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Resolve employee IT requests efficiently; manage device lifecycle including procurement, provisioning, setup, asset tracking, and troubleshooting; support collaboration tools like Office 365, Microsoft Teams, Outlook, and OneDrive; assist users with Atlassian tools such as Jira, Confluence, and JSM; create and maintain knowledge-base articles and IT documentation; collaborate with global teams and contribute to cross-functional projects.
Qualifications
Degree, certification, or vocational training in IT-related field; 2-4 years experience in IT support or technical customer support; solid working knowledge of Office 365 and collaboration tools; experience with Microsoft Intune, Entra ID, Autopilot; experience administering Atlassian tools; good communication skills for non-technical users; eagerness to learn new technologies.