Public summary
Join a leading European digital automotive platform based in Berlin as a Senior Product Manager focusing on conversational AI for customer service. This role involves owning and expanding voice AI and chatbot platforms to improve customer service efficiency and optimize conversions across multiple international markets. Collaborate with agile teams and business partners to deploy innovative AI technologies, lead product strategy, and drive measurable business impact in a diverse, high-growth startup environment with flexible work options.
Location and work setup
- Location
- Berlin
- Remote status
- Unknown
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Lead the international rollout, expansion, and continuous improvement of voice AI bots to enhance customer service quality and efficiency. Scale and optimize AI chatbot deployments across global markets. Collaborate with cross-functional teams to ensure seamless integration of AI solutions into existing customer service infrastructure. Empower tech teams within the organization to deploy conversational AI for various customer touchpoints. Develop and execute strategic roadmaps aligning conversational AI products with business goals. Monitor performance metrics to enable data-driven improvements, staying abreast of industry trends in AI and telephony services.
Qualifications
Minimum of 5 years product management experience, with proven expertise in conversational AI or related fields. Strong knowledge of telephony services and contact center applications, including hands-on experience with tools such as Twilio for call flow management. Solid understanding of large language model applications and AI tools used in product management. Excellent communication skills to articulate complex technical concepts to diverse audiences. Strong analytical abilities to leverage data and metrics for decision-making. Experience managing international product launches and diverse stakeholder expectations. Comfortable working in fast-paced, high-growth startup or scale-up environments.