Public summary
We are seeking a proactive and analytically skilled Senior Planning and Performance Analyst to improve order management and supply chain accuracy within an educational materials context. The role involves leading the implementation of AI-driven complaint analysis, generating management reports, developing BI alert dashboards, and coordinating data control processes, working closely with the data team. The ideal candidate has prior experience in data analysis, BI, or process improvement in logistics, orders, or supply chain, strong SQL skills, autonomy in problem solving, interest in AI tools, and strategic communication abilities. The position promotes diversity and inclusion and offers various benefits including health plans and educational incentives.
Responsibilities
Lead implementation of AI-based complaint analysis to identify trends and develop reactive solutions; generate management reports highlighting operational pain points and coordinate corrective actions; build and deploy BI alert dashboards ensuring data accuracy; develop a roadmap for new relevant alerts; collaborate in creating a unified data control point for order information; work closely with the data team to enhance data-driven decision making.
Qualifications
Previous experience in data analysis, business intelligence, or process improvement preferably within logistics, order management, or supply chain; proficient in SQL for handling large data sets; autonomous and proactive in identifying and resolving structural problems; knowledge or interest in using AI tools; strong communication skills and strategic vision.