Public summary
Seeking a Senior Inside Sales Specialist to manage inbound customer inquiries related to products and services, identify upselling opportunities, process orders, close sales, maintain customer records, and complete necessary documentation. The role involves qualifying prospective customers using computer-based tracking systems and may involve responsibility for a specific product line overlapping with other sales teams. Candidates will have advanced expertise through training and experience, may lead but not supervise others, and work autonomously within established procedures while contributing to solving complex recurring problems.
Responsibilities
Respond to inbound customer inquiries regarding products and services; identify upselling opportunities; accept orders and close sales; maintain and update customer records; complete required sales documentation; identify and qualify prospective customers; record sales prospecting activities using computer-based systems; possibly manage a specific product line; coordinate work within the sales team; develop innovative solutions to recurring complex problems.
Qualifications
Advanced and specialized expertise achieved through relevant training and significant work experience in inside sales; strong skills in customer communication, sales processing, and data management; ability to work autonomously and coordinate with others; experience in problem-solving and developing solutions to complex sales challenges; may have experience leading or facilitating team activities, though not in a supervisory capacity.