Public summary
A leading European e-pharmacy seeks a Senior ERP Demand Process Manager to own and improve the demand management process within their Enterprise Systems organization. The role involves coordinating the demand lifecycle, facilitating governance and decision-making, providing portfolio insights through dashboards and KPIs, and driving process and tooling improvements. The position requires at least 5 years of experience in demand or portfolio management, proficiency with Jira or similar tools, and strong collaboration skills between business and IT. The role supports remote work within the EU and offers professional development opportunities and mental health support.
Location and work setup
- Location
- Cologne
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Own and continuously improve the Demand Management process to ensure consistent capture, governance, and progression of requests within the assigned Enterprise Systems domain. Coordinate the entire demand lifecycle, review incoming requests for completeness, guide stakeholders through governance processes, maintain high-quality portfolio data in Jira. Facilitate governance and decision-making by organizing demand review meetings, preparing decision materials, documenting outcomes, and ensuring follow-up on actions without owning business decisions. Provide portfolio transparency via dashboards, KPI reporting, and demand pipeline insights to identify trends, bottlenecks, and planning risks. Drive improvements in processes and tooling by enhancing workflows, templates, and governance standards to build an efficient, scalable, and user-friendly demand management framework.
Qualifications
Minimum 5 years of experience in Demand Management, Portfolio Management, PMO, or Process Management within complex Enterprise Systems environments. Experienced with Jira or comparable portfolio management tools and knowledge of governance processes that enable effective planning and delivery. Strong ability to structure complex processes, challenge incomplete requests constructively, and guide stakeholders confidently through governance. Enjoys cross-functional collaboration and process optimization without directly owning business priorities or technical solutions.