Public summary
Join a leading budget design hotel chain with over 95 hotels in 13 countries, known for quality service and modern design. As a Reservations Agent, you will be the friendly point of contact for guests via phone and email, managing bookings, maintaining reservation systems, and assisting various hotel departments during peak times.
Location and work setup
- Location
- Essen
- Remote status
- On-site
- German requirement signal
- Unclear
- Detected job language
- English
Responsibilities
Provide excellent customer service via phone and email during the booking process. Review and process bookings, including handling overbookings and options. Maintain reservation databases using OPERA Cloud and other electronic systems. Generate and verify invoices in accordance with pricing policies. Manage deposits and monitor timely incoming payments. Assist Sales and Front Office teams during busy periods.
Qualifications
Completed apprenticeship in the hotel industry or professional experience in hotel, catering, or customer call center sectors, or seeking a career change. Strong sense of quality and service with a passion for hospitality. Open, communicative, with excellent written and spoken English skills. Team player willing to support multiple departments to achieve shared goals.