Public summary
A remote position providing travel support and guidance to clients by managing inquiries, confirming travel details, and ensuring a positive customer experience throughout their trips. The role involves communication via multiple channels, follow-up with travelers, and escalation of complex issues when necessary. Flexible scheduling and training are offered.
Location and work setup
- Location
- Frankfurt
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate with clients through email, phone, and messaging platforms to provide travel support and guidance. Review and confirm travel plans with clients. Provide clear information about destinations, travel guidelines, and company procedures. Follow up with travelers prior to departure to ensure readiness. Address client queries professionally and escalate complex issues as required.
Qualifications
Strong communication and customer service skills. Organized with attention to detail. Comfortable using online systems and digital tools. Previous customer support or hospitality experience is advantageous but not mandatory. Interest in travel and helping others is preferred.