Public summary
We are looking for a Travel Support Associate to assist clients with planning and preparing their trips in a fully remote role. The position involves communicating with travelers to provide guidance, reviewing travel plans, addressing inquiries, and ensuring clients have smooth travel experiences. Flexible scheduling, training, and opportunities for growth are offered in a supportive team environment.
Location and work setup
- Location
- Cologne
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate via email, phone, and messaging platforms to assist travelers; review and confirm trip details; provide information about destinations, travel guidelines, and company procedures; follow up before departure; professionally handle questions and escalate complex issues as needed.
Qualifications
Strong communication and customer service skills; organizational abilities; comfortable using online systems and digital tools; interest in travel and supporting others in trip planning; customer support or hospitality experience is beneficial but not mandatory.