Public summary
We are seeking a Remote Travel Experience Representative to support travelers before, during, and after their trips. The role involves assisting clients through various communication channels to ensure a smooth and positive travel experience. Responsibilities include travel itinerary review, confirming arrangements, providing destination information, and handling client inquiries professionally. This fully remote position offers flexible hours, training, ongoing support, and opportunities for professional growth within the travel industry.
Location and work setup
- Location
- Frankfurt
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance; review itineraries, confirm travel arrangements, and assist with updates or general requests; provide accurate information about destinations, travel requirements, and agency procedures; follow up with travelers before departure to confirm details and answer questions; address client concerns professionally and escalate complex issues as needed.
Qualifications
Strong communication skills with a customer-focused attitude; customer service experience preferred but not required; organized and dependable with strong attention to detail; comfortable using online tools and learning new systems; interest in travel and supporting positive client experiences.