Public summary
Seeking a remote Travel Care Representative to support customers before, during, and after their trips by providing friendly assistance, coordinating travel details, and ensuring client confidence throughout their experience. The role involves communication via multiple channels, itinerary review, proactive traveler follow-up, and issue escalation when necessary. Training and career growth opportunities available in a flexible remote work environment.
Location and work setup
- Location
- Frankfurt
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Communicate with clients via email, phone, and messaging platforms to provide guidance and support; review itineraries, confirm travel details, and assist with minor updates or requests; share accurate destination and travel information; proactively follow up with travelers prior to departure; handle concerns calmly and escalate complex issues as needed.
Qualifications
Strong communication skills with a helpful and patient attitude; preferred customer service experience; organized and dependable with attention to detail; comfortable learning and using online tools and systems; interest in travel and providing positive client experiences; ability to work remotely with flexible hours.