Public summary
Seeking an L&D Project Manager to enhance operational performance through learning and various business interventions. The role involves analyzing performance data, identifying gaps, collaborating with multiple teams, and implementing solutions beyond traditional training, such as process optimizations and CRM improvements. The position requires strong project and stakeholder management skills, experience with operational KPIs, and C1 English proficiency. Benefits include relocation support, flexible work arrangements, healthcare coverage, and education and wellness budgets.
Location and work setup
- Location
- Osnabrück
- Remote status
- Remote
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Monitor key operational KPIs and identify performance gaps; analyze operational trends and root causes; evaluate impacts of product releases and operational changes; collaborate with Product, Operations, Analytics, QA, and stakeholders to define solutions; proactively assess learning and performance risks; determine appropriate interventions including learning initiatives, process and CRM improvements; design and measure experiments to validate impact; own and prioritize L&D backlog and quarterly roadmap.
Qualifications
Proven experience in Project Management, Learning & Development, Operations, or related roles; strong analytical mindset with ability to work with operational data and dashboards; ability to identify root causes and make data-driven decisions under ambiguity; hands-on experience with Sales or Customer Support teams and understanding of KPIs such as QA, CSAT, AHT, Conversion Rate, Time-to-Productivity, and Attrition; experience leading cross-functional initiatives and strong stakeholder management skills; C1 level English proficiency. Bonus skills include knowledge of learning evaluation frameworks, experience with BI tools, and additional languages such as Spanish.