Public summary
Join a global enterprise software company focused on AI-driven solutions as an IT Support Engineer. This role offers the opportunity to work across Windows, macOS, and mobile platforms, with a focus on macOS and Apple ecosystem support. You will be responsible for troubleshooting complex technical issues, managing device configurations, leveraging AI and automation tools to improve service delivery, and providing both remote and onsite support including travel to the Netherlands office. The position emphasizes continuous improvement, collaboration across regions, and mentoring junior staff in a diverse and inclusive environment. Flexible working hours and remote work options are available.
Location and work setup
- Location
- Düsseldorf
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Provide advanced multi-platform technical support focusing on macOS and Apple hardware/software in an enterprise environment. Act as escalation point for complex issues and collaborate with infrastructure and application teams for resolution. Maintain office IT infrastructure including video conferencing and network connectivity. Apply AI-driven applications and build workflow automations to enhance support processes. Participate as technical liaison in office expansions and infrastructure projects. Maintain documentation and knowledge sharing practices. Deliver regional onsite support and ensure consistent service standards across locations.
Qualifications
Bachelor’s degree in IT, Computer Science or related field, or equivalent experience. Strong professional IT support experience with emphasis on macOS enterprise support including deployment, configuration, patching, and security. Experience managing Mac fleets with Jamf Pro and Apple Business Manager; knowledge of Intune for cross-platform device management. Advanced skills in Windows and mobile platforms (iOS, Android). Experience with AI-driven support tools and workflow automation platforms. Familiarity with ITIL service management. English language proficiency required; Apple certifications (ACSP, ACiT) strongly preferred; other certifications such as Microsoft Modern Desktop and ITIL Foundation are welcome.