Public summary
Seeking an Implementation Manager Contractor to lead end-to-end onboarding and configuration projects for a highly configurable SaaS platform in the financial crime and compliance domain. The role involves coordinating between customers and internal teams to translate complex requirements into effective implementations, managing multiple projects in a remote and flexible work environment. This contract position offers approximately 20 hours per week focused on delivering high-quality enterprise client solutions.
Responsibilities
Lead implementation projects ensuring timely onboarding aligned with business and technical requirements; translate complex customer needs into configuration plans; coordinate across customer success, technical, and product teams; track project progress and manage risks; configure and optimize SaaS platform for customer-specific use cases; manage multiple concurrent implementations maintaining quality and responsiveness.
Qualifications
Proven experience implementing or configuring B2B SaaS or enterprise software based on customer requirements; strong ability to manage ambiguous projects and develop structured execution plans; experience collaborating with technical teams such as solutions engineers and customer success; excellent organizational and project management skills; strong communication skills simplifying technical concepts for diverse stakeholders; proactive, detail-oriented, and comfortable working independently in a remote, distributed team setup.