Public summary
A global automotive company is seeking a Head of Customer Order Management to lead and transform their Customer Order Management organization into a harmonized, globally aligned team. The role involves responsibility for order processing, fulfillment, customer communication, and compliance with contractual and legal standards. This position requires leadership experience, deep knowledge of customer order logistics, system operations including SAP/EDI, and strong analytical and communication skills. Fluent English is required, additional languages are a plus. The company supports diversity, inclusion, and offers flexible working models and career development opportunities.
Location and work setup
- Location
- Hanover
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Lead the transformation from localized plant teams to a global Customer Order Management organization; oversee global Customer Order Management functions; continuously improve customer logistics operations; ensure seamless end-to-end order processing from receipt to fulfillment; timely and accurate order confirmations and deliveries; maintain order data and SAP/EDI processes; serve as central customer contact for order issues; collaborate with internal and external stakeholders; ensure compliance with legal and internal standards; manage communication and escalation between global and local teams.
Qualifications
Academic degree in Economics, Business Administration, Supply Chain Management, or related field; several years of leadership experience at business area or segment level; experience in Customer Service, Order Management, Customer Logistics or comparable; strong customer orientation and communication skills; experience with order management systems such as SAP/EDI; excellent supply chain management knowledge; strong analytical, data-driven mindset; experience with international, cross-functional projects; experience in global data analytics and performance management; fluent in English with additional languages advantageous.