Public summary
Lead a global Customer Order Management organization within the automotive industry, shaping operations and harmonizing processes for order fulfillment across international teams. This leadership role involves ensuring high service quality, overseeing order processing and SAP/EDI systems, managing customer communication, and driving performance improvements in a multinational environment.
Location and work setup
- Location
- Hanover
- Remote status
- Hybrid
- German requirement signal
- No German Required Detected
- Detected job language
- English
Responsibilities
Lead transformation from local plant-based teams to a global Customer Order Management organization for the Automotive segment; develop and manage customer logistics operations; ensure seamless end-to-end order processing; oversee order data and SAP/EDI processes; act as central customer contact for order-related topics; collaborate with internal and external stakeholders; ensure compliance with legal and internal standards; manage communication and escalation between global and local teams; drive continuous improvements to meet customer expectations.
Qualifications
Academic degree in Economics, Business Administration, Supply Chain Management, or related field; several years of leadership experience at segment or business area level; extensive experience in Customer Service, Order Management, Customer Logistics or similar; strong customer orientation, communication and stakeholder management skills; solid experience with order management and ERP systems such as SAP; excellent knowledge of supply chain tools and best practices; strong analytical and data-driven mindset; experience in international and cross-functional projects; fluent in English; additional language skills advantageous.