Public summary
The role is responsible for optimizing and managing distribution systems for a large portfolio of member hotels, including technical support, advanced troubleshooting, system configuration, onboarding new hotels, and training peers and interns. The position requires strong technical expertise related to hotel distribution technology and customer-facing skills to support hotels across multiple markets. Collaboration with internal stakeholders and contribution to strategic projects are also key responsibilities.
Location and work setup
- Location
- Berlin
- Remote status
- Hybrid
- German requirement signal
- Unclear
- Detected job language
- English
Responsibilities
Configure, maintain, and optimize distribution systems for member hotels; monitor connectivity and performance across various booking channels; handle escalated technical issues and perform system audits; onboard new hotels and deliver advanced training; provide advanced second-level support and conflict resolution; ensure accuracy of hotel content and rate loading across various channels; lead onboarding processes for OTAs and GDS; supervise and mentor interns; collaborate with internal teams to align distribution technology with commercial objectives; contribute to projects enhancing distribution processes.
Qualifications
Degree in Hospitality Management, Business Administration, Information Technology or related field; minimum 2 years experience in distribution, reservations, revenue management or related technical hospitality roles; advanced knowledge of distribution systems such as SynXis, MARSHA, Marriott systems, PMS and RMS; experience with XML; proven expertise in troubleshooting complex technical issues; proficiency with Microsoft Office (Excel); excellent English and at least one additional language; strong analytical, communication, leadership, and problem-solving skills.