Public summary
A global leader in intelligent climate and energy solutions is seeking a Digital Product Manager to lead the strategy, development, and adoption of self-service solutions for customers and subcontractors within their worldwide service organization. The role focuses on enhancing customer experience, increasing service efficiency, and supporting scalable service growth through digital channels in an international setting. This position offers exciting responsibilities in digital transformation and innovation with opportunities for professional growth.
Responsibilities
Define and maintain the self-service product vision aligned with business priorities; identify opportunities to digitalize service journeys; build and manage a value-driven product roadmap; develop business cases and KPIs; monitor product performance and drive continuous improvement; lead agile development cycles; translate business needs into product requirements; ensure integration with enterprise platforms; act as key interface between service teams and digital functions; support deployment, communication, and adoption of solutions; lead rollout of new functionalities and train teams; contribute to service transformation initiatives; design seamless omnichannel self-service journeys; capture user feedback and leverage data insights to refine strategy.
Qualifications
5 to 10+ years of experience in digital product management, service digitalization, or customer platform leadership; strong experience in B2B service environments or industrial/service operations; proven track record delivering customer-facing digital solutions; strong business and service process understanding; experience with agile product management and stakeholder leadership; data-driven mindset; exposure to AI, automation, or connected services is a plus; ability to operate in an international matrix organization; Master’s degree in business, engineering, digital, or related field; proficiency in English at C1 level is required; German and/or French is a plus; willingness to travel approx. 25% of the time; office-based position.